Important Notice Regarding Your Privacy Rights
This privacy policy notice is designed to inform you of the types of nonpublic personal information (“Personal Information”) Wheels Financial Group, Inc. dba Tio Rico Te Ayuda
(Auto Now Financial Services Inc.) (“Company”) may maintain or collect during the course of our relationship with you. It also explains the safeguards we have in place to protect that information and the circumstances under which we may share that information with other companies. This notice applies to both current and former customers.
Why We Collect Personal Information
We collect Personal Information to identify you, confirm facts about you, deliver financial products and services to you, to help us assess requests for financial products and services, and as necessary to service your loan.
Personal Information We Maintain or Collect
The following are examples of the types of nonpublic personal information we maintain or collect:
- Information that you provide in connection with your loan, applications, other forms, or verbally, such as: name, address, telephone number, social security number, income, assets, driver’s license number, and employment information.
- Information about your transactions with us, our affiliates, or other parties, such as: account balances and payment history.
- Information we receive from consumer reporting agencies, such as: credit worthiness and credit history.
- Information obtained from non-affiliated third parties about your transactions with them.
- Sharing of Personal Information
We collect Personal Information to identify you, confirm facts about you, deliver financial products and services to you, to help us assess requests for financial products and services, and as necessary to service your loan.
Why We Collect Personal Information
We may share some or all of the Personal Information that is described above as follows:
- With Non-Affiliated Financial Service Providers, such as banks, mortgage bankers, credit card issuers, insurance companies and insurance agents.
- With Non-Affiliated Non-Financial Companies, such as statement processors, repossession companies, collection agencies, or our attorneys.
- With Our Affiliated Companies for their everyday business purposes or to market their products to you.
- With Non-Affiliates for Joint Marketing – We may share your Personal Information with non-affiliated financial companies with whom we have a formal agreement to market financial products or services to you.
- We may also share, as may be required or permitted by law, information about your loan to credit reporting agencies or pursuant to legal process.
Protection of Information and Security Procedures
We restrict access to Personal Information about you as a current or former customer to our employees or affiliates who need this information to provide financial products or services to you and to otherwise service your account(s) with us. We maintain physical, electronic and procedural safeguards that comply with applicable federal and state standards to guard your Personal Information. For example, we use Secure Sockets Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing any nonpublic personal information transmitted to or from us.
Privacy Notice – Online Supplement
This section describes our practices regarding information we receive about you during visits to this web site. The amount and type of information we receive depends on how you use this site.
Normal Web Site Usage
You can visit our web site to read product and company information, or use our on-line tools without revealing any personal information. The only information we collect and store during normal web site usage is the name and address of your Internet service provider, the web site you last visited, the pages you request, the date and time of those requests and the number of visits you made to our website.
We use this information to generate statistics and measure website activity in order to improve the usefulness of customer visits to our website. This same information may be shared with third parties in order to provide these services or to analyze, store, or aggregate the information. It may also be shared with other third parties, working with us to improve our services or our website. During normal web site usage, we do not collect or store personally identifiable information such as name, mailing address, email address, phone number, or Social Security number.
On-Line Collection of Personally Identifiable Information
Occasionally, we will request personally identifiable information in order to provide the web site visitor with a service or correspondence (e.g., promotions and mailed brochures). This information, such as name, mailing address, email address, type of request, and possibly additional information, is collected and stored in a manner appropriate to the nature of the request as determined by us and is used to fulfill your request. Whenever we request such information, we will clearly explain how it will be used. If you tell us that the information should not be used as a basis for further contact, we will respect your request. The information you provide is used by us to improve the services we provide you. This information may also be provided to agencies for use on our behalf in accordance with our Privacy Notice. However, it is never provided or sold to any other company for that company’s independent use.
Please note that our website may provide links to third party sites not controlled by us. We suggest that you check the specific Privacy Notices of any site before providing any personally identifiable information.
Electronic Mail Sent to Us That Contains Personal Information
Internet users may decide to send us personally identifying information, for example, in an electronic mail message containing information about your account with us. We will only use this information to identify the user as our customer and to determine how to respond to the electronic mail. We will use this information for the purpose identified in the email message and to enhance our understanding of you in order to improve our services to you
Internet Services
To use our Internet services, such as online account access, we require a certain amount of personally identifying information (e.g., name, Social Security number, account number and other applicable information) we can use to verify you as our customer. We use this to identify and access data in the existing relationship we have with you in order to provide you with the requested services. We request email addresses as an alternate means of contacting you. Providing your email address is optional, except when you request an Internet delivered service, then it is necessary for us to have your email address in order to honor your request. We may also use this information to enhance our understanding of you and improve our services.
What Are Cookies
A “cookie” is a small line of text that is stored within your browser when you visit a cookie-enabled website. As you browse the Web, cookie-enabled sites will send cookies to your browser, along with pages. Your browser probably has options that will let you control whether the browser accepts cookies, rejects cookies, or notifies you each time a cookie is sent to you.
If your browser is set to reject cookies, cookie-enabled websites will not recognize you when you return. This provides you with anonymity, but it also makes it very difficult to offer you customized services. It is also less secure than using cookies, because all of your specific data must be sent to the website each time you view a page. Accepting cookies means your private data can stay at the Web server, and the only information transmitted over the Internet is your ID cookie.
If your browser is set to accept cookies, any cookies that are sent to your browser are stored in your computer for a period of time. There are a few different types of cookies. A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all of your browser’s windows, or when you shut down your computer, the session cookie disappears forever. A “permanent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Permanent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, c) you manually remove them.
We use permanent cookies to supply visitors to our site with a customized experience. These cookies do not involve personally identifiable information. We also use session cookies to customize your experience during a session, to aid in your navigation and use of the site, to develop generic web site metrics and other similar uses.
Keeping Customer Information Accurate
If you believe our records are incomplete or inaccurate, you may write to us at:
Tio Rico Te Ayuda
(Auto Now Financial Services Inc.)
1815 W. Broadway Phoenix, AZ 85041
or email us at contact@mytiorico.com
Effective Date; Changes to Our Policy
This Privacy Policy was last updated on: May 21, 2011. We reserve the right to change our Privacy Policy and Privacy Notice. A revised Privacy Policy or Privacy Notice applies only to data collected subsequent to its effective date. If we make substantial changes to our policy, we will post the changes on our website.
Disclosures
Not for all financial needs: This is a short-term loan designed to help with your immediate cash needs. It will not solve your long-term needs and refinancing will result in additional charges. We encourage you to (1) borrow only what you need and can repay and (2) shop the marketplace until you are convinced that you have found the best possible solution. Transparency of costs for your loan: The cost of credit will be clearly disclosed to you in terms of the dollar amount of interest and the APR according to the principles of federal truth in lending law and regulations. For details on the specific costs of your loan, please see cost and terms on your loan agreement. Late fees and non-sufficient funds/returned item fees may apply as described in your loan agreement. We will never charge you any “hidden fees” that are not fully disclosed in the loan agreement. Right of Rescission: If you change your mind about the loan, you may rescind your loan at no charge as long as you return the loan proceeds within the number of days specified in your loan agreement. Implications of Late and Non-Payment: Policy and Procedure Regarding Late Payment and Non Payment of loan: ARIZONA Late Payments Title and Personal Loans: Late Payments are monitored and oversaw by the Arizona Dept Of Financial Institutions. Per title 44-6002 late fees are to be charged at a rate of 5% of the unpaid installment amount due. As disclosed in our note and security agreement we charge 5% of the unpaid principal balance of the installment amount due. This does not take effect until the customer reaches a stage of delinquency of not less than 10 days. Non Payment of Title Loan: If a customer does not pay per the specified dates on the note and security agreement their vehicle could potentially become subject to a repossession. We always try to work with our customers as our first goal and priority is for our customers to be successful in the repayment of their loan. Non Payment of Personal Loan: In the event a customer’s loan account charges off due to non-payment they may be subject to further legal action per the note and security agreement. The note and security agreement is a legal and binding agreement where if necessary we retain the ability to seek judgment and garnishment as a remedy due to non-payment of the unpaid balance of loan. Quick Personal Loan Terms:
- Late Payment/Non-payment of loan can be found in the section above or on our disclosures page.
- Fees – There are no fees associated with a personal loan other then a NSF charge if in the event the Bank Processor returns the payment due to non sufficient funds.
- Renewal Policy – All personal loans are written for a term of 6-9 months that are paid in a range from 13 to 20 Bi-Weekly payments or 12 to 18 Semi Monthly payments. The majority of our personal loans are written as “installment loans” meaning that if the customer makes their payments on time at the end of the loan the account will be paid in full. If, in the event a customer falls behind or requests to have an Interest only loan, there are a multitude of options available. For example, they may renew their loan with a reduced rate as a installment to cure past due payments or renew their loan at a reduced rate.
- For information on Tio Rico Te Ayuda’s codes of practice and policies on responsible lending please see the section above or visit our disclosures page.
- Have questions? Feel free to contact us. Don’t want to apply online? That’s okay, come visit us as one of our many Arizona locations.
Quick Car Title Loan Terms:
- Late Payment/Non-payment of loan can be found in the section above or on our disclosures page.
- Annual Finance Rate – The maximum state usury rates are governed by the state of Arizona and depending on the negotiated rate the annual finance rate can be anywhere from 120% to 204%. These are merely a parameter used by Tio Rico Te Ayuda as we try to negotiate lower rates for our customers to fit their specific budgetary needs.
- Renewal Policy – All auto title loans are written for a term of 6-24 months that are paid in a range from 13 to 52 Bi-Weekly payments or 12 to 48 Semi Monthly payments. The majority of our auto title loans are written as “installment loans” meaning that if the customer makes their payments on time at the end of the loan the account will be paid in full. If, in the event a customer falls behind or requests to have an Interest only loan, there are a multitude of options available. For example, they may renew their loan with a reduced rate as an installment to cure past due payments or renew their loan at a reduced rate.
If the customer is in a good equity position and wants to continue to make the minimum payment due they are able to renew the loan for an additional 6 months at the same or reduced % rate compared to the rate that they previously had. We do this to reward our customer for a timely pay history. Delinquency fees shall not exceed five cents ($.05) for each one dollar ($1.00) of each installment more than ten days in arrears; provided that the total of delinquency charges on any such installment shall not exceed ten dollars ($10.00) Non Payment of an Installment Loan secured by a vehicles title: If you fail to repay the loan pursuant to the terms of your contract your vehicle may be repossessed and sold. Additional charges may apply. Non Payment of an Installment Loan, unsecured: NMSA 58-15-17 A judgment may be obtained for pre-judgment interest and other costs such as attorney fees as provided by law. Quick Unsecured Installment Loan terms:
- Late Payment/Non-payment of loan can be found in the section above or on our disclosures page.
- Fees – Delinquency fees shall not exceed five cents ($.05) for each one dollar ($1.00) of each installment more than ten days in arrears; provided that the total of delinquency charges on any such installment shall not exceed ten dollars ($10.00)
- Renewal Policy – All Unsecured Installment Loan loans are written for a term of 6-9 months days that are paid in a range from 13 to 20 Bi-Weekly payments or 12 to 18 Semi Monthly payments. All of our Unsecured Installment Loans are written as “installment loans” meaning that if the customer makes their payments on time at the end of the loan the account will be paid in full. For information on Tio Rico Te Ayuda’s codes of practice and policies on responsible lending please see the section above or visit our disclosures page.
- Have questions? Feel free to contact us. Don’t want to apply online? That’s okay, come visit us as one of our many Albaquerque locations.
Responsible Renewals and Refinancing Options for installment loans: Our installment loans do not have to be paid off all at once like a payday loan. Instead, you can either pay the loan off according to the terms of the loan agreement or pay it off early to save finance charges. We may offer renewals or refinances of your installment loan. We strongly encourage principal reduction and early payment to reduce your finance charges. Responsible payments for Pay Day Loans: The Pay Day loans are single payment short term loans and are due as stated on your agreement. We may allow an extension of time or a payment plan for repayment of an existing deferred deposit transaction. Compliance with Laws: We maintain strict compliance with applicable state and federal lending laws. These include, but are not exclusive to: 1. Electronic Fund Transfer Act 2. Equal Credit Opportunity Act 3. Fair Credit Reporting Act 4. Fair Debt Collection Practices Act 5. Gramm-Leach-Bliley Act Privacy Requirements 6. Truth in Lending Act 7. Telemarketing Sales Rule We Respect Your Privacy: We adhere to all applicable federal and state privacy laws. Please see our Privacy Policy for details. Contacting Us: We always provide a physical address, a toll-free phone number, and an email address so that you can reach us in the most convenient manner for you. We strive to respond to your mail, calls, and email in as fast a manner as possible so we can quickly answer any questions and solve any problems you might have. Please see Contact Us for details. For additional information on Tio Rico Te Ayuda’s codes of practice and policies on responsible lending please see the section above or visit our disclosures page.